Refund and Cancellation Policy

This Refund Policy outlines the terms and conditions under which refunds for purchased products from our online store are processed. Please read this policy carefully before making a purchase. By purchasing products from our online store, you acknowledge and agree to abide by this policy.

1. Defective or Damaged Products: a. If you receive a product that is defective or damaged, please contact our customer service team within 3 hours of receiving the product. b. To process a refund or replacement, we may request clear photographs of the defective or damaged product, packaging, and any relevant details. c. Once the defective or damaged product is confirmed, we will either issue a refund or send a replacement product, as per your preference.

2. Incorrect Items Received: a. If you receive a product different from what you ordered, please notify our customer service team within 2 days of receiving the product. b. We may require photographic evidence of the received product and packaging for verification purposes. c. Once the incorrect product is verified, we will either issue a refund or send the correct product, based on your preference.

3. Refund Eligibility: a. To be eligible for a refund, you must contact us within 48 hours of receiving the product. b. The product must be unused, in its original packaging, and in the same condition as when received. c. Refunds will be processed to the original payment method used during the purchase.

4. Return Process: a. Before returning a product, please contact our customer service team to initiate the return process and obtain a Return Authorization (RA) number. b. Include the RA number on the packaging of the returned product. c. Ship the product to the address provided by our customer service team. You are responsible for the return shipping costs.

5. Refund Processing: a. Once we receive the returned product and verify its condition, we will process the refund within 10-15 business days. b. The time it takes for the refunded amount to be reflected in your account may vary depending on your payment method and financial institution.

6. Non-Refundable Items: a. Certain items may not be eligible for refunds due to hygiene and safety concerns, such as opened medical supplies or products with broken seals. b. Custom-made or personalized products are also non-refundable unless they are defective or incorrect.

7. Return Shipping: a. You are responsible for the return shipping costs unless the return is due to a defective, damaged, or incorrect product. b. We recommend using a trackable shipping method to ensure the safe return of the product.

8. Contact Us: If you have any questions or concerns regarding our refund policy, please contact our customer service team at support@dineshsurgicalco.com or +91 94299 53199.

This Cancellation Policy outlines the terms and conditions under which you can cancel an order for surgical supplies purchased from our online store. Please read this policy carefully before making a purchase. By purchasing products from our online store, you agree to abide by the terms and conditions outlined below.

1. Order Cancellation Timeframe: a. You may cancel your order within eight (8) hours of placing it. After this timeframe, your order may have entered the processing or shipping phase and may not be eligible for cancellation.

2. Cancellation Process: a. To cancel your order, please contact our customer service team as soon as possible via support@dineshsurgicalco.com. b. In your cancellation request, include your order number and a brief reason for cancellation (optional but helpful for our improvement). c. Our customer service team will confirm the cancellation and provide you with further instructions if necessary.

3. Refund for Cancelled Orders: a. If you cancel your order within the allowed timeframe, you will receive a full refund, including any applicable taxes and shipping fees. b. Refunds will be processed using the same payment method you used for the original purchase. Please allow 7-10 business days for the refund to reflect in your account.

4. Late Cancellations: a. Cancellation requests received after the specified cancellation timeframe may not be eligible for a full refund. b. Late cancellations will be reviewed on a case-by-case basis, and a partial refund may be issued at our discretion.

5. Exceptions: a. Custom-made or personalized products may not be eligible for cancellation once production has started, and this will be clearly communicated during the ordering process. b. Cancellation requests for products that have already been shipped must be treated as returns, and the return policy will apply.

6. Contact Us: If you have any questions or concerns regarding our cancellation policy or wish to request a cancellation, please contact our customer service team at support@dineshsurgicalco.com.