Shipping Policy

This Shipping Policy outlines the terms and conditions related to the shipping and delivery of surgical supplies purchased from our online store. Please read this policy carefully before making a purchase. By purchasing products from our online store, you agree to abide by the terms and conditions outlined below.

​1. Shipping Methods: a. We offer various shipping methods to accommodate your needs, including standard shipping, expedited shipping, and international shipping. b. Shipping options and associated costs will be presented to you during the checkout process.

2. Shipping Times: a. Estimated delivery times are provided during the checkout process based on the shipping method and your delivery address. b. While we make every effort to meet these delivery estimates, actual delivery times may vary due to factors beyond our control, such as customs processing, inclement weather, or other unforeseen delays.

3. Order Processing: a. Orders are typically processed within two (2) business days after payment confirmation. b. You will receive a confirmation email with tracking information once your order is shipped.

4. Shipping Addresses: a. Please ensure that your shipping address is accurate and complete during the checkout process. b. We are not responsible for lost or misdirected shipments due to incorrect addresses provided by the customer.

5. Shipping Fees: a. Shipping fees are calculated based on the shipping method selected, the delivery address, and the weight and dimensions of the products. b. You can review the shipping fees before finalizing your purchase during the checkout process.

6. International Shipping: a. We offer international shipping to select countries. b. International customers may be subject to customs duties, taxes, and import fees imposed by their respective countries. These fees are the responsibility of the customer.

7. Delivery Confirmation: a. We may require a signature upon delivery for certain orders to ensure secure delivery. b. If no one is available to sign for the package, the carrier may leave a notice with instructions on how to arrange redelivery or pick up.

8. Order Tracking: a. You can track the status of your order using the tracking information provided in the confirmation email. b. Please allow a reasonable time for the tracking information to become available after your order is shipped.

9. Lost or Delayed Shipments: a. In the event of a lost or significantly delayed shipment, please contact our customer service team, and we will assist you in resolving the issue. b. We are not responsible for delays or losses caused by factors beyond our control.

10. Contact Us: If you have any questions or concerns regarding our shipping policy or specific shipping arrangements, please contact our customer service team at support@dineshsurgicalco.com.